Job Title:     Crisis Resource Specialist
Status:         Full-Time, Non-Exempt
Reports To:  Manager of Collaborative Programs
Location:    County of Orange Adult Protective Services Office

Position Overview: The Crisis Resource Specialist provides community/resource linkages and referrals to older adults and people with disabilities who are experiencing an immediate health and safety risk. The CRS assists Adult Protective Services staff with crisis intervention and stabilization by assessing needs, identifying resources, screening for program eligibility, and triaging with other service providers to ensure successful delivery of services.

This position is a part of the Orange County Aging and Disability Resource
Connection (ADRC) service network. The ADRC is a partnership of local
agencies that collaborate to improve access to long-term services and supports in Orange County. This position will serve as a liaison between Adult Protective Services, the Dayle McIntosh Center, and the broader ADRC partner network.

Essential Functions and Responsibilities:

• Build and maintain relationships with service providing and community-based agencies within Orange County to maintain current knowledge on services available to APS clients and their families.
•  Build and maintain a resource directory of available services within and outside of Orange County for access and use by Adult Services (APS and IHSS) staff.
• Provide clients and their families with information about eligibility for benefits (e.g., SSI/SSDI, Medi-Cal, Medicare, CalFresh, etc.)
• Assist clients and their families with applying for benefits and other services including, but not limited to, In-Home Supportive Services (IHSS), low-income utilities programs, meal delivery programs, and transportation services.
• Attend intake appointments (telephone/in-person) with clients in accordance with County of Orange Health Care Agency mandates.
•  Work in tandem with the APS Social Worker to refer to services to address identified needs in accordance with the client’s APS Service Plan.
•  Report back to the APS Social Worker verbally and in writing on assistance provided to clients and their families.
• Assist with scheduling and following up with physical and mental health appointments including assisting clients and their families is following up on discharge plans once a client returns home or moves to a lower level of care.
• Assist with linkages to caregiving services including assisting with finding an IHSS provider.
• Attend APS meetings and trainings as deemed necessary by APS or your Supervisor.
• Conduct field/home visits.
• Collaborate with Adult Protective Services and other ADRC partners to provide seamless, integrated services for individuals needing a variety of long-term services and supports (the “No Wrong Door” approach).
• Perform other duties as assigned by Supervisor.

Minimum Qualifications:

• A Bachelor’s degree from an accredited college or university.
• At least two years’ experience working with seniors and/or individuals with disabilities in a human service setting.
• At least two years’ experience assisting individuals with entitlement benefits; or
• An equivalent combination of education and experience.
• Strong working knowledge of and connection to community resources in Orange County, as well as nearby counties.
• Demonstrated ability to respond to/communicate effectively in crisis situations and manage stress associated with crisis intervention.
• Ability to effectively utilize plain language and adapt to a variety of communication styles and abilities.
• Highly organized and detail oriented.
• Evidence of computer literacy, including ability to operate web-based eligibility screening tools.
• Evidence of reliable mode of transportation, with valid California Driver’s License/state identification card and car insurance (if applicable).
• Bilingual is preferred but not a requirement.

Personal Attributes:

• Takes initiative to ensure successful results.
• Works cooperatively with others.
• Communicates effectively orally and in writing.
• Focuses on solutions rather than problems.
• Understands and supports consumer-directed services.
• Respects the opinions of others.
• Represents the agency in a professional manner.
• Upholds the principles of the organization.
• Exhibits a commitment to professional growth.

Work Environment/Physical Demands:
Work in the office and in the community including in office buildings and in clients’ places of residence (e.g. home, apartment, facility, hospital, etc.) Normal office temperature-controlled conditions with quiet to moderate noise level and little to no exposure to heat, dust, or fumes. Community conditions will vary depending on the location and situation.

While performing the duties of this job, the employee is regularly required to remain in a stationary position working at a desk; operate a computer and other office machinery including printer, copier, and telephone; move about inside the office to access office machinery; exchange information with coworkers and the public; and may need to lift or move up to 10 pounds.

The candidate hired for this position will be required to complete the Mandated Reporter training prior to working with clients and their families and attend orientation/training on APS.

Diversity / Inclusion:
The Dayle McIntosh Center is committed to maintaining a culture of diversity and inclusion and seeks to be representative of the communities we serve, including minorities and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DMC welcomes the unique contributions that employees bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs. DMC does not and will not discriminate on the basis of these or any protected category in any of its activities or operations.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

How to Apply
Please send resume and cover letter to:
HR@daylemc.org

Job Title: SYSTEMS CHANGE ADVOCATE
Status: Full-time, (40 hours per week), Non-Exempt
Reports To: Executive Director
Location: North Orange County

Position Overview: The Systems Change Advocate is responsible for identifying ongoing and emerging issues that require advocacy within systems and programs,; determining strategies for promoting change; conducting community organizing activities; engaging in local, state, and national systems advocacy efforts; and participating with and supporting the statewide network of systems change advocates. This individual is also responsible for administering the Community Leadership Academy and other initiatives with the goal of empowering consumers with leadership skills, and engaging them in systems advocacy activities.

ESSENTIAL DUTIES:

• Conducts formal and informal community needs assessments to determine needed systemic change
• Reviews and evaluates proposed legislation and public policy to determine possible impact on people with disabilities and communicates this information effectively in various formats;
• Prioritizes issues to be addressed, clearly summarizes and presents issues to key audiences, identifies partners and allies, and develops steps toward resolution;
• Gathers evidence to document needed change;
• Engages in systems advocacy efforts such as giving testimony at public forums and hearings, developing and submitting position statements and other correspondence, meeting with community leaders and officials, serving on advisory committees, and coordinating telephone and email campaigns;
• Recruits consumers and members of the public for systems change activities;
• Forms and staffs empowerment teams;
• Aids empowerment teams to develop and implement community organizing strategies;
• Participates in California Capital Day and the National Independent Living Conference;
• Supports the efforts of the DoNetwork;
• Attends meetings of the statewide network of systems change advocates;
• Administers the Community Leadership Academy and other training with the goal of empowering consumers, fostering leadership skills, and engaging consumers in advocacy opportunities;
• Performs other duties as assigned by

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited college or university;
• Two years experience working with people who have disabilities;
• An equivalent combination of education and experience may satisfy the above requirements;
• Ability to speak articulately before law makers and community leaders;
• Strong computer skills (Microsoft Office, Internet research);
• Strong professional writing skills:
• Working knowledge of the Independent Living philosophy and methodology;
• Ability to perform job functions in a manner that demonstrates flexibility, consistency and professionalism;
• Demonstrated capacity to cope with mental and emotional stress relevantto the position and the work environment;
• Compliance with DMC attendance policies and procedures;
• Valid California Driver’s License or state identification card, car insurance, (if applicable), and reliable mode of transportation.

PERSONAL ATTRIBUTES:

• Takes initiative to ensure successful results;
• Works cooperatively with others;
• Communicates effectively orally and in writing;
• Focuses on solutions rather than problems;
• Understands and supports consumer-directed services;
• Respects the opinions of others;
• Represents the agency in a professional manner
• Upholds the principles of the organization
• Exhibits a commitment to professional growth

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

Normal office temperature-controlled conditions with quiet to moderate noise level and little to no exposure to heat, dust, or fumes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl, and may lift and/or move up to 10 pounds.

How to Apply
Please send resume and cover letter to:
HR@daylemc.org

Job Title:             VSO Phone Representative
Status:​                 Full-Time, Non-Exempt
Reports To:​         ADRC Program Manager
Location:            OC Veterans Service Office
Pay Rate:            $21/hour

Position Overview: The VSO Phone Representative answers calls to the Orange County Veterans Service Office and provides information to callers on a variety of Veterans resources in the Orange County area. This position also determines when a Veteran needs to speak to a Veterans Claims Representative, to get expert guidance on how to access and file for Veterans benefits, and schedules appointments with Claims Representatives.

This position is a part of the Orange County Aging and Disability Resource Connection (ADRC) service network. The ADRC is a partnership of local agencies that collaborate to improve access to long-term services and support in Orange County. As a part of this network, this position will interact regularly with other ADRC partners to provide seamless, integrated services and empower independent, community-based living for older adults and persons with disabilities.

Essential Functions and Responsibilities:

• Enthusiastically and professionally greeting clients and determining needs both over the phone and in person;
• Keeping meticulous track of all data provided by and to clients in the OCVSO’s internal records system;
• Providing accurate office information to Veterans and their family members;
• Answering questions about a variety of resources over the phone;
• Determining when to book a client for an appointment with a subject matter expert;
• Guiding clients through self-booking online and other uses of technology;
• Calling clients to remind them of upcoming appointments;
• Assisting in sorting incoming email and physical mail;
• Working with OCVSO staff on various ad hoc projects and assignments;
• Collaborating with the OCVSO and other ADRC partners to provide seamless, integrated services for individuals needing a variety of long-term services and support (the “No Wrong Door” approach);
• Reporting on-site to the OCVSO and receiving direct guidance and supervision from the Supervising Claims Representative and the County Veterans Service Officer;
• Performs other duties as assigned by the Supervising Claims Representative and the County Veterans Service Officer.

Minimum Qualifications:

• At least one year of experience working with Veterans and their family members;
• A Bachelor’s degree from an accredited college or university; OR
• An equivalent combination of education and experience;
• Excellent phone and customer service skills;
• Professional writing experience;
• Attention to detail;
• Expert knowledge of Microsoft Outlook;
• Ability to work in a fast-paced environment;
• Capacity for self-directed and self-motivated learning, able to quickly and independently research and propose solutions;
• Ability to adapt to meet the changing needs of the office and community and address each Veteran’s unique situation;
• Experience working with individuals with disabilities and/or individuals who are homeless;
• Working knowledge of the Independent Living philosophy and methodology and/or person-centered counseling;
• Evidence of reliable mode of transportation, with valid California Driver’s License/state identification card and car insurance (if applicable);
• Experience with and/or knowledge of Veterans programs and services, including the U.S. Department of Veterans Affairs, California Department of Veterans Affairs, or other County Veterans Service Office, is preferred.
• Bilingual and/or ability to communicate in ASL is preferred.

Personal Attributes:

• Takes initiative to ensure successful results;
• Works cooperatively with others;
• Communicates effectively orally and in writing;
• Focuses on solutions rather than problems;
• Understands and supports consumer-directed services;
• Respects the opinions of others;
• Represents the agency in a professional manner;
• Upholds the principles of the organization;
• Exhibits a commitment to professional growth.

Work Environment/Physical Demands: 

Normal office temperature-controlled conditions with quiet to moderate noise level and little to no exposure to heat, dust, or fumes. While performing the duties of this job, the employee is regularly required to remain in a stationary position working at a desk; operate a computer and other office machinery including printer, copier, and telephone; move about inside the office to access office machinery; exchange information with coworkers and the public; and may need to lift or move up to 10 pounds.

Diversity / Inclusion:

The Dayle McIntosh Center is committed to maintaining a culture of diversity and inclusion and seeks to be representative of the communities we serve, including minorities and individuals with disabilities.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  DMC welcomes the unique contributions that employees bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs.  DMC does not and will not discriminate on the basis of these or any protected category in any of its activities or operations.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

How to Apply
Please send resume and cover letter to:
HR@daylemc.org