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Job Title:                 Receptionist/I&R Coordinator
Status:​                     Part-Time, Non-Exempt
Reports To:​             Lead Youth and Information Coordinator  
Location:                 Dayle McIntosh Center, Anaheim Office
Salary:                     $20-24 per hour

The Receptionist/Information and Referral Coordinator position at the Dayle McIntosh Center for the Disabled (DMC) is a part-time, on-site role located in Anaheim, CA. This role serves as the organization’s second receptionist, performing routine clerical tasks, expanding and updating the information and referral database, and providing referrals to contacts via phone, email, and regular mail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meets and greets consumers, community partners, volunteers, and walk-ins visiting the center;
• Answers incoming calls and routes them to appropriate staff members;
• Compiles and maintains a broad range of referral data of relevance and interest to people with disabilities, older adults, and Veterans;
• Responds to inquiries for information and referral assistance;
• Completes and tracks referrals for various programs and services;
• Provides clerical support for staff members including copying, faxing, mail dissemination, etc.;
• Assists with scheduling interview rooms, Zoom, and requesting interpreter services as needed;
• Assists with training volunteers on front desk responsibilities including the process for greeting visitors, and answering and routing calls to the appropriate staff members;
• Serves as a member of the Safety Committee;
• Adhere to established office hours and be present to support daily operations while demonstrating flexibility as needed;
• Be adaptable to changing priorities and take on additional responsibilities as needed.

PERSONAL ATTRIBUTES:

• Communicates in a clear, timely, and respectful manner;
• Demonstrate a high level of ethics, integrity, and professionalism;
• Contributes to positive, supportive workplace interactions;
• Provides consumer-driven services in alignment with Independent Living Philosophy;
• Enters service data in a timely and accurate manner;
• Follows through on assigned tasks and due dates;
• Maintains a collaborative approach and works effectively as part of a team;
• Receptive to and willing to implement constructive feedback;
• Takes responsibility for communicating issues when they arise (and addressing them when able);
• Proactively shares feedback, ideas, and suggestions for organizational growth;
• Maintains attendance, punctuality, and other performance standards as outlined in DMC’s Employee Handbook.

MINIMUM QUALIFICATIONS REQUIREMENTS:

• Associates degree from a community college or certificate from a business school;
• Three years’ experience working as an office assistant or related position; or an equivalent combination of education and experience;
• Bilingual in English and Spanish required;
• Ability to use American Sign Language preferred;
• Experience working with people with disabilities, older adults, or other marginalized communities;
• Demonstrate strong clerical skills, including accurate data entry, timely handling of correspondence, and reliable support of routine administrative tasks with attention to detail;
• Familiarity with operation of standard office equipment;
• Strong time management, organization skills, and ability to multi-task at high volumes;
• Evidence of strong customer service skills;
• Excellent written, verbal, and active listening skills;
• Working knowledge of the Independent Living philosophy and methodology;
• Ability to perform job functions in a manner that demonstrates flexibility, consistency and professionalism;
• Ability to stay calm and courteous in stressful or busy situations;
• Must be able to handle sensitive information with discretion, communicate thoughtfully, and maintain strict adherence to HIPAA confidentiality;
• Proficiency with Microsoft Windows, Microsoft Office, Google Suite, and other common computer programs;
• Demonstrates capacity to cope with mental and emotional stress relevant to the position and the work environment;
• Valid California Driver’s License and a reliable vehicle with insurance OR other reliable mode of transportation.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

Normal office temperature-controlled conditions with quiet to moderate noise level and little to no exposure to heat, dust, or fumes.  While performing the duties of this job, the employee is regularly required to remain in a stationary position working at a desk; operate a computer and other office machinery including printer, copier, and telephone; move about inside the office to access office machinery; exchange information with coworkers and the public; and may need to lift or move up to 10 pounds.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
The Dayle McIntosh Center (DMC) is committed to fostering a diverse, equitable, and inclusive environment that reflects the communities we serve, including older adults, people with disabilities, and other marginalized groups. We value the unique contributions of our team across a wide range of backgrounds, identities, and perspectives, including but not limited to education, opinions, culture, ethnicity, race, sex, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. We especially encourage applications from Black, Indigenous, and People of Color (BIPOC), recognizing the strength their diverse experiences bring to our work. DMC is an equal opportunity employer and complies with all applicable state and federal non-discrimination laws, providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

How to Apply:
If you are interested in this opportunity, please submit your cover letter and résumé to hr@daylemc.org.

Job Title:      Veteran Independence Program Advisor
Status:​          30 Hours, Full-Time, Non-Exempt
Reports To:​   Director of Community Support Services
Location:       Los Angeles County
Pay Rate:       $20-$24 per hour

Position Overview: Through the Veteran Directed Care (VDC) Program, the Veterans Independence Program (VIP) advisor works in collaboration with the local Veteran Administration (VA) and the Hub agency (CPWD) to provide support services to Los Angeles County Veterans, ensuring they obtain access to services and supports to live independently in the community, and improve their quality of life.

Essential Functions and Responsibilities:

• Maintain a maximum active caseload of 45 consumers through the Veteran Directed Care Program;
• Use the activities of daily living assessment to determine each Veterans’ functional needs;
• Facilitate the development, implementation, and documentation of Veteran directed support and spending plans, monitoring services and problem solving for Veterans at the direction of the Veteran or their representative;
• Assists Veterans with managing a budget, deciding what services best meet their needs, and purchasing items or services in order to live independently in the community;
• Assist Veterans with hiring, training, supervising, and terminating of employees, including completing employer/employee paperwork as needed;
• Ensures that the Veteran and/or their representative are the ones directing the services;
• Help the Veteran and/or their representative evaluate the effectiveness of their plan and established services;
• Required by the Veteran’s Affairs (VA) to visit Veterans in person a minimum of quarterly and have intake meetings in person for new veterans;
• Keep the local VA Medical Center in collaboration with the Hub (CPWD) informed about the Veteran’s status;
• Collaborate with military and civilian community resources;
• Maintain timely, complete, and accurate database documentation;
• Maintain strict confidentiality and work within the confines of HIPAA regulations;
• Travel up to 60% of the time for direct services, meetings, and trainings as needed;
• Work with the Fiscal Management Service, helping the Veteran review, approve, and submit timesheets;
• Work in conjunction with the Fiscal Management Service to monitor billing to ensure expenditures are within budget and that employees are receiving their pay and benefits;
• Work in conjunction with the Director of Community Support Services and Billing Administrator to ensure all assessment fees and monthly admin fees are collected;
• Adhere to established office hours and be present to support daily operations while demonstrating flexibility as needed;
• Be adaptable to changing priorities and take on additional responsibilities as needed.

Minimum Qualifications:

• A Bachelor’s degree from an accredited college or university;
• At least two years’ experience working with individuals with disabilities, older adults, and/or Veterans; or
• An equivalent combination of education and experience;
• Able to work independently, making solid decisions and exercising sound judgment with consumer/Veterans and community contacts;
• Have a working knowledge of the Americans with Disabilities Act, the Rehabilitation Act, and the Fair Housing Act;
• Must be very organized and able to juggle multiple priorities and deadlines;
• Experience in managing and maintaining budgets;
• Working knowledge of the Independent Living philosophy and methodology;
• Experience with taking initiative to ensure successful program results;
• Proficiency with MS Windows, MS Office, Google Suite, and other common computer programs;
• Evidence of reliable mode of transportation, with valid California Driver’s License/state identification card and car insurance (if applicable);
• Bilingual English/Spanish is preferred.

Personal Attributes:

• Communicates in a clear, timely, and respectful manner;
• Demonstrate a high level of ethics, integrity, and professionalism;
• Contributes to positive, supportive workplace interactions;
• Demonstrates proactive skills and self-initiative;
• Provides consumer-driven services in alignment with Independent Living Philosophy;
• Enters service data in a timely and accurate manner;
• Follows through on assigned tasks and due dates;
• Maintains a collaborative approach and works effectively as part of a team;
• Receptive to and willing to implement constructive feedback;
• Takes responsibility for communicating issues when they arise (and addressing them when able);
• Proactively shares feedback, ideas, and suggestions for organizational growth;
• Maintains attendance, punctuality, and other performance standards as outlined in DMC’s Employee Handbook.

Work Environment/Physical Demands: 

Normal office temperature-controlled conditions with quiet to moderate noise level and little to no exposure to heat, dust, or fumes.  While performing the duties of this job, the employee is regularly required to remain in a stationary position working at a desk; operate a computer and other office machinery including printer, copier, and telephone; move about inside the office to access office machinery; exchange information with coworkers and the public; and may need to lift or move up to 10 pounds. These functions may be performed with or without reasonable accommodations.

Diversity, Equity, and Inclusion Statement
The Dayle McIntosh Center (DMC) is committed to fostering a diverse, equitable, and inclusive environment that reflects the communities we serve, including older adults, people with disabilities, and other marginalized groups. We value the unique contributions of our team across a wide range of backgrounds, identities, and perspectives, including but not limited to education, opinions, culture, ethnicity, race, sex, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. We especially encourage applications from Black, Indigenous, and People of Color (BIPOC), recognizing the strength their diverse experiences bring to our work. DMC is an equal opportunity employer and complies with all applicable state and federal non-discrimination laws, providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

How to Apply:
If you are interested in this opportunity, please submit your cover letter and résumé to hr@daylemc.org.