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Job Title:                  Deaf Services Advocate
Status:                       Full-time, Non-Exempt
Reports To:             Lead Deaf Services Advocate
Location:                  Dayle McIntosh Center
Salary:                       $20-24 per hour

Position Overview:  The Deaf Services Advocate provides direct services, advocacy, outreach, training, and case management support to d/Deaf, DeafBlind, hard of hearing, DeafDisabled, and late-deafened individuals. This position supports consumers through a variety of programs and funding sources including Department of Rehabilitation (DOR), Regional Center, CalAIM, independent living and housing-related services, and other fee-for-service programs.

Essential Duties:

• Maintains a minimum caseload of 30 active consumers, including CalAIM, Department of Rehabilitation, Regional Center, and other fee-for-service based programming;
• Remains up to date on funding requirements to ensure that consumers have access to resources which best meet their needs;
• Provides advocacy, peer support, independent living skills training, housing support, employment-related services, benefits navigation, and resource coordination to d/Deaf consumers based on individualized goals and needs;
• Provides individuals with self-advocacy tips and/or legal resources related to their individual goals, as needed;
• Assists consumers with accessing and navigating community resources and public systems including Department of Rehabilitation (DOR), Regional Center, Medi-Cal, housing programs, transportation, healthcare, and other supportive services;
• Delivers individualized and group trainings, workshops, presentations, and outreach activities related to independent living, employment, housing, accessibility, self-advocacy, tenant rights, and other d/Deaf-related topics;
• Coordinates and provides services authorized through DOR, Regional Centers, CalAIM, and other fee-for-service programs, including maintaining timely documentation, tracking authorizations, and completing required reporting and billing activities;
• Maintains accurate, timely, and confidential consumer records, case notes, reports, and data entry in accordance with agency policies, HIPAA requirements, and funding source regulations;
• Develops and maintains collaborative relationships with community partners, employers, housing providers, shelters, service agencies, and government entities to increase accessibility and opportunities for d/Deaf individuals;
• Engages in ongoing outreach to specifically inform the d/Deaf community about services offered by DMC;
• Co-locates at Department of Rehabilitation in Laguna Hills to provide in-person services to shared consumers and collaboration with DMC;
• If appropriate, offers peer advice and support to consumers;
• Adhere to established office hours and be present to support daily operations while demonstrating flexibility as needed;
• Be adaptable to changing priorities and take on additional responsibilities as needed.

Minimum Qualifications:

• Proficiency in American Sign Language (ASL) communication and a deep understanding of Deaf culture are essential requirements;
• Bachelor’s degree from an accredited college or university;
• At least two-years experience working with people, who are d/Deaf or in a related field;
• Or an equivalent combination of education and experience;
• Knowledge of Department of Rehabilitation, Regional Center services, CalAIM, housing resources, employment services, or social service systems preferred;
• Demonstrated knowledge of various housing options and related legislation;
• Experience assisting people through stressful life circumstances by providing stability and coping mechanisms;
• Evidence of computer literacy;
• Working knowledge of the Independent Living philosophy and methodology;
• Strong organizational, communication, multitasking, problem-solving, and interpersonal skills;
• Ability to work independently and collaboratively in a fast-paced environment managing multiple priorities;
• Ability to perform job functions in a manner that exhibits flexibility, consistency, and professionalism;
• Demonstrated capacity to work under pressure and cope with mental and emotional stress relevant to the position and the work environment;
• Ability to establish and maintain trustful, effective working relationships with a variety of people from diverse backgrounds;
• Possession of a valid California Driver’s License, state identification card, and car insurance or evidence of reliable mode of transportation.

Personal Attributes:

• Communicates in a clear, timely, and respectful manner;
• Demonstrate a high level of ethics, integrity, and professionalism;
• Contributes to positive, supportive workplace interactions;
• Demonstrates proactive skills and self-initiative;
• Provides consumer-driven services in alignment with Independent Living Philosophy;
• Enters service data in a timely and accurate manner;
• Follows through on assigned tasks and due dates;
• Maintains a collaborative approach and works effectively as part of a team;
• Receptive to and willing to implement constructive feedback;
• Takes responsibility for communicating issues when they arise (and addressing them when able);
• Proactively shares feedback, ideas, and suggestions for organizational growth;
• Maintains attendance, punctuality, and other performance standards as outlined in DMC’s Employee Handbook.

Work Environment/Physical Demands: 

Normal office temperature-controlled conditions with quiet to moderate noise level and little to no exposure to heat, dust, or fumes.  While performing the duties of this job, the employee is regularly required to remain in a stationary position working at a desk; operate a computer and other office machinery including printer, copier, and telephone; move about inside the office to access office machinery; exchange information with coworkers and the public; and may need to lift or move up to 10 pounds. These functions may be performed with or without reasonable accommodations.

Diversity, Equity, and Inclusion Statement

The Dayle McIntosh Center (DMC) is committed to fostering a diverse, equitable, and inclusive environment that reflects the communities we serve, including older adults, people with disabilities, and other marginalized groups. We value the unique contributions of our team across a wide range of backgrounds, identities, and perspectives, including but not limited to education, opinions, culture, ethnicity, race, sex, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. We especially encourage applications from Black, Indigenous, and People of Color (BIPOC), recognizing the strength their diverse experiences bring to our work. DMC is an equal opportunity employer and complies with all applicable state and federal non-discrimination laws, providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

How to Apply
Please send resume and cover letter to:
HR@daylemc.org

* Only qualified individuals will be contacted for an interview.

Job Title:      Veteran Independence Program Advisor
Status:​           40 Hours, Full-Time, Non-Exempt
Reports To:​ Lead VIP Advisor
Location:      Riverside County
Pay Rate:      $20-$24 per hour

Position Overview: Through the Veteran Directed Care (VDC) Program, the VIP advisor works in collaboration with the local Veteran Administration (VA) and the Hub agency (CPWD) to provide support services to Riverside County Veterans, ensuring they obtain access to services and supports to live independently in the community, and improve their quality of life.

Essential Functions and Responsibilities:

• Maintain a minimum of 45 active caseload of consumers through the Veteran Directed Care Program;
• Use the activities of daily living assessment to determine each Veterans’ functional needs;
• Facilitate the development, implementation, and documentation of Veteran directed support and spending plans, monitoring services and problem solving for Veterans at the direction of the Veteran or their representative;
• Assists Veterans with managing a budget, deciding what services best meet their needs, and purchasing items or services in order to live independently in the community;
• Assist Veterans with hiring, training, supervising, and terminating of employees, including completing employer/employee paperwork as needed;
• Ensures that the Veteran and/or their representative are the ones directing the services;
• Help the Veteran and/or their representative evaluate the effectiveness of their plan and established services;
• Required by the Veteran’s Affairs (VA) to visit Veterans in person a minimum of quarterly and have intake meetings in person for new veterans;
• Keep the local VA Medical Center in collaboration with the Hub (CPWD) informed about the Veteran’s status;
• Collaborate with military and civilian community resources;
• Maintain timely, complete, and accurate database documentation;
• Maintain strict confidentiality and work within the confines of HIPAA regulations;
• Travel up to 60% of the time for direct services, meetings, and trainings as needed;
• Work with the Fiscal Management Service, helping the Veteran review, approve, and submit timesheets;
• Work in conjunction with the Fiscal Management Service to monitor billing to ensure expenditures are within budget and that employees are receiving their pay and benefits;
• Work in conjunction with the Director of Care Services and Billing Administrator to ensure all assessment fees and monthly admin fees are collected;
• Adhere to established office hours and be present to support daily operations while demonstrating flexibility as needed;
• Be adaptable to changing priorities and take on additional responsibilities as needed.

Minimum Qualifications:

• A Bachelor’s degree from an accredited college or university;
• At least two years’ experience working with individuals with disabilities, older adults, and/or Veterans; or
• An equivalent combination of education and experience;
• Able to work independently, making solid decisions and exercising sound judgment with consumer/Veterans and community contacts;
• Have a working knowledge of the Americans with Disabilities Act, the Rehabilitation Act, and the Fair Housing Act;
• Must be very organized and able to juggle multiple priorities and deadlines;
• Experience in managing and maintaining budgets;
• Working knowledge of the Independent Living philosophy and methodology;
• Experience with taking initiative to ensure successful program results;
• Proficiency with MS Windows, MS Office, Google Suite, and other common computer programs;
• Evidence of reliable mode of transportation, with valid California Driver’s License/state identification card and car insurance (if applicable);
• Bilingual English/Spanish is preferred.

Personal Attributes:

• Communicates in a clear, timely, and respectful manner;
• Demonstrate a high level of ethics, integrity, and professionalism;
• Contributes to positive, supportive workplace interactions;
• Demonstrates proactive skills and self-initiative;
• Provides consumer-driven services in alignment with Independent Living Philosophy;
• Enters service data in a timely and accurate manner;
• Follows through on assigned tasks and due dates;
• Maintains a collaborative approach and works effectively as part of a team;
• Receptive to and willing to implement constructive feedback;
• Takes responsibility for communicating issues when they arise (and addressing them when able);
• Proactively shares feedback, ideas, and suggestions for organizational growth;
• Maintains attendance, punctuality, and other performance standards as outlined in DMC’s Employee Handbook.

Work Environment/Physical Demands: 

Normal office temperature-controlled conditions with quiet to moderate noise level and little to no exposure to heat, dust, or fumes.  While performing the duties of this job, the employee is regularly required to remain in a stationary position working at a desk; operate a computer and other office machinery including printer, copier, and telephone; move about inside the office to access office machinery; exchange information with coworkers and the public; and may need to lift or move up to 10 pounds. These functions may be performed with or without reasonable accommodations.

Diversity, Equity, and Inclusion Statement

The Dayle McIntosh Center (DMC) is committed to creating a diverse, equitable, and inclusive environment which reflects the communities we serve, including older adults, people with disabilities, and people from other marginalized groups. We value the unique contributions of our team across a wide range of backgrounds, identities, and perspectives. We especially encourage applications from those who are Black, Indigenous, and People of Color (BIPOC), recognizing the strength their diverse perspectives bring to our work. DMC is an equal opportunity employer and complies with state and federal non-discrimination laws, providing reasonable accommodation for individuals with disabilities.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

How to Apply
Please send resume and cover letter to:
HR@daylemc.org

* Only qualified individuals will be contacted for an interview.